Job Details
Team Leader Patient Insurance Rep-WakeMed Business Center
About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Position Information:
The Team Leader Patient Insurance Rep will help patients seamlessly navigate complex billing financial and insurance workflows. The Team Leader Patient Insurance Rep is responsible for coordinating with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures. The Team Leader Patient Insurance Rep will accurately perform administrative duties required to provide estimates confirm insurance secure authorizations answer billing questions provide estimates and collect payments. The Team Leader Patient Insurance Rep will manage authorization estimate and billing work queues will serve as a mentor for Patient Insurance Representative peers and will assist with training new employees. As a liaison to patients the community and healthcare professionals this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Team Leader Patient Insurance Rep work environment may be in the practice or in a call center. This task-based metrics driven position reviews and interprets insurance authorization coverage online and through conversations with insurance company representatives. The Team Leader Patient Insurance Rep supports multiple specialties reviews patient charts communicates with the physician office to obtain needed information and relays necessary information to the insurance company.
Experience Requirements:
2 Years Healthcare Required
Education Required:
High School Diploma or Equivalent Required
Licensure/Certification Requirements:
Not Applicable
Hours of Work:
8:00a-4:30p, M-F
Weekend Requirements:
No Weekends
Call Requirements:
none
What You Can Expect
At WakeMed Health & Hospitals, our commitment to the health and well-being of our community begins right here at home with the WakeMed family. We think it’s pretty simple — we care for our employees and our employees care for the community.
WakeMed provides an inclusive work and patient care environment where differences are valued and everyone is respected.
It doesn’t take long to realize that WakeMed is a unique organization and home to a culture that is unlike any other.
The Pyramid Society Award represents WakeMed’s highest honor. Nominated by their peers, winners are honored for outstanding performance that goes above and beyond their work duties and contributes to our Aspirational Goals.
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