About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE

Position Information:
The Patient Relations Liaison is responsible for the intake collaboration and resolution of patient and family complaints/grievances. Responds to patient and patient family complaints /grievances resolving patient issues whenever possible and reporting unresolved issues for investigation and follow-up. Works daily with private protected information and sensitive situations. Works independently consistently utilizing existing policies to address complaints and grievances in a manner that maintains organizational compliance with regulatory guidelines. Maintains the patient complaint/grievance database identifies and recommends trends for process improvement. Works one-on-one with supervisors managers directors providers etc. to resolve concerns improve performance and enhance patient experience.

Experience Requirements:
5 Years Related Position Experience Required

Education Required:
Bachelor's Degree  Required

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
Monday-Friday, 8:30 a.m.-5:30 p.m.

Weekend Requirements:
No Weekends

Call Requirements:
Not applicable