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Job Details

Patient Insurance Representative

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Job ID 56469 Job Category Administrative/Clerical Shift Day Employment Type Full-Time Campus Medical Park of Cary Department Bariatric Surgery

About WakeMed:

Position Information:
The Patient Insurance Representative will help patients seamlessly navigate complex billing financial and insurance workflows. The Patient Insurance Representative is responsible for coordinating with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures. The Patient Insurance Representative will accurately perform administrative duties required to work work queues provide estimates confirm insurance secure authorizations answer billing questions and collect payments. As a liaison to patients the community and healthcare professionals this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Insurance Representative work environment may be in the physician practice or in a call center.  This task-based metrics driven position reviews and interprets insurance authorization coverage online and through conversations with insurance company representatives. The Patient Insurance Representative supports multiple specialties reviews patient charts communicates with the physician office to obtain needed information and relays necessary information to the insurance company.

Experience Requirements:
1 Year Healthcare Required

Education Required:
High School Diploma or Equivalent  Required

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
M-Th 8-5 F 8-1

Weekend Requirements:
No Weekends

Call Requirements:

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Make a Difference at WakeMed

Brittany, RN
Riley, RN
Chris, BSN, RN, CCRN
Tiffany, MA
Donald, President & CEO

At WakeMed Health & Hospitals, we are guided by a simple — yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.

We think it’s pretty simple – we care for our employees and our employees care for the community.

What You Can Expect

At WakeMed Health & Hospitals, our commitment to the health and well-being of our community begins right here at home with the WakeMed family. We think it’s pretty simple — we care for our employees and our employees care for the community.

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WakeMed provides an inclusive work and patient care environment where differences are valued and everyone is respected.

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It doesn’t take long to realize that WakeMed is a unique organization and home to a culture that is unlike any other.

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The Pyramid Society Award represents WakeMed’s highest honor. Nominated by their peers, winners are honored for outstanding performance that goes above and beyond their work duties and contributes to our Aspirational Goals.

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