Job Details
Manager Patient Access
About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Position Information:
The Manager of Patient Access reports directly to the Director of Patient Access. Works collaboratively with other Patient Access Managers clinical management and the Manager of Patient Financial Services to anticipate integrate and coordinate services that optimize patient satisfaction clinical and fiscal outcomes and Revenue Cycle goals. Plans monitors and is accountable for the overall management and delivery of the following services at WakeMed North Hospitals: patient registration ED registration point-of-service collections and customer service. Ensures front-end administrative denials are managed and prevented to maximize financial reimbursement. Acts as an advocate for the patient physician and hospital relative to compliance with federal state and third-party regulatory requirements. Serves as a liaison with the community physician offices and payers related to patient access issues. Provides regularly scheduled and ad-hoc on-site support for all of their respective facilities.
Experience Requirements:
5 Years Related Position Experience Required - Or 10 Years Related Position Experience In Lieu of Degree And 2 Years Management Required
Education Required:
Bachelor's Degree Required - And Master's Degree Preferred
Licensure/Certification Requirements:
Not Applicable
Hours of Work:
Monday - Friday 8:00am - 5:00pm
Weekend Requirements:
As Needed
Call Requirements:
As Needed
What You Can Expect
At WakeMed Health & Hospitals, our commitment to the health and well-being of our community begins right here at home with the WakeMed family. We think it’s pretty simple — we care for our employees and our employees care for the community.
WakeMed provides an inclusive work and patient care environment where differences are valued and everyone is respected.
It doesn’t take long to realize that WakeMed is a unique organization and home to a culture that is unlike any other.
The Pyramid Society Award represents WakeMed’s highest honor. Nominated by their peers, winners are honored for outstanding performance that goes above and beyond their work duties and contributes to our Aspirational Goals.
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