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Desktop & Client Support Admin (Raleigh Campus) - Full time - Days

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Job ID 37688 Job Category Information Services Shift Day Employment Type Full-Time Campus WakeMed Raleigh Campus (New Bern Avenue) Department IT

About WakeMed:
.Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the healthandwell-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added valuetothe communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center,Children’sHospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the morethan 300 physiciansemployed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status


Position Information:
The Desktop and Client Support Administrator is responsible for providing reliable, effective, and efficient client side computing environments across all WakeMed locations.  Provides input to the current architecture, planning, and maintenance strategies of the enterprise desktop, Virtual Desktop Infrastructure (VDI), and mobile device environments. Performs desktop and laptop system image management and application packaging process deployments, and patch management to ensure efficient system delivery and also provides Tier 3 technical support to the Desktop and Client Services Technicians.

Experience Requirements:
3 Years Information Technology - Desktop Operations and Support And Information Technology - System Image Management And Information Technology - Application Deployment And Information Technology - Mobile Device Management And Information Technology - Audio Visual In Large-scale User Environment Required - In Healthcare - Multi-Hospital System Preferred - And 5 Years Preferred

Knowledge and experience of application packaging, SCCM management; PowersShell scripting highly desired.

Education Required:
Associate's Degree  Required - In  Information Technology Or  Computer Science Or  Related Field Preferred - And Bachelor's Degree  Preferred

Licensure/Certification Requirements:
Network Technology Or Related Certification Preferred

Hours of Work:
Moday- Friday 0800-1630

Weekend Requirements:
As Needed

Call Requirements:

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  • Information Services, Raleigh, North Carolina, United StatesRemove

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