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Job Details

Communications Center Rep I

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Job ID 56629 Job Category Call Center Shift Weekend Evening/Night Employment Type Supplemental Campus WakeMed Operations Center (Hawthorne Building) Department System Call Center

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit

Position Information:
The Communications Center Rep I with the use of a computer integrated telephone system is responsible for the centralized processing of internal and external phone calls routed into the organization's switchboard. The general public is provided patient information and general information in regards to all aspects of services provided within the multi-site WakeMed healthcare system. Physician calls are given priority to ensure communication to promote the coordinated care of patients. Internal hospital staff is provided assistance with all types of call processing including call transfers conference calls and international dialing. Assistance is provided with page messaging and the contacting of on call staff and physicians during after-hours for inpatients and current patients of WakeMed's primary care and specialty practices. Responsible for the activation of emergency response teams for the various in-house medical emergency events and environment of care events.

Experience Requirements:
3 Years Customer Service Required - And/Or 3 Years Call Center/Contact Center Preferred - And/Or 3 Years Direct Position Experience In Multi-Line Telephones And Visitor Services Or Equivalent Preferred

Education Required:
High School Diploma or Equivalent  Required - And College Courses Medical Terminology Preferred

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
Every other Saturday and Sunday 5:00pm - 12:00am

Weekend Requirements:
Every Other

Call Requirements:

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Make a Difference at WakeMed

Brittany, RN
Riley, RN
Chris, BSN, RN, CCRN
Tiffany, MA
Donald, President & CEO

At WakeMed Health & Hospitals, we are guided by a simple — yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.

We think it’s pretty simple – we care for our employees and our employees care for the community.

What You Can Expect

At WakeMed Health & Hospitals, our commitment to the health and well-being of our community begins right here at home with the WakeMed family. We think it’s pretty simple — we care for our employees and our employees care for the community.

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WakeMed provides an inclusive work and patient care environment where differences are valued and everyone is respected.

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It doesn’t take long to realize that WakeMed is a unique organization and home to a culture that is unlike any other.

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The Pyramid Society Award represents WakeMed’s highest honor. Nominated by their peers, winners are honored for outstanding performance that goes above and beyond their work duties and contributes to our Aspirational Goals.

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