Job Details
Patient Scheduling Representative
About WakeMed:
Position Information:
The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative will accurately perform administrative duties required for patient appointment scheduling including managing inbound and outbound communication working work queues selecting correct appointments and entering demographic and insurance information. As a liaison to patients the community and healthcare professionals this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments. The Patient Scheduling Representative works in a call center handling in-bound and outbound communication coordinating with clinical staff in the physician practices/outpatient services and completing task-based functions. The Patient Scheduling Representative works in a high-volume fast-paced metrics-driven environment.
Experience Requirements:
1 Year Customer Service Preferred
Education Required:
High School Diploma or Equivalent Required
Licensure/Certification Requirements:
Not Applicable
Hours of Work:
M-F 8-5
Weekend Requirements:
No Weekends
Call Requirements:
none
What You Can Expect
At WakeMed Health & Hospitals, our commitment to the health and well-being of our community begins right here at home with the WakeMed family. We think it’s pretty simple — we care for our employees and our employees care for the community.
WakeMed provides an inclusive work and patient care environment where differences are valued and everyone is respected.
It doesn’t take long to realize that WakeMed is a unique organization and home to a culture that is unlike any other.
The Pyramid Society Award represents WakeMed’s highest honor. Nominated by their peers, winners are honored for outstanding performance that goes above and beyond their work duties and contributes to our Aspirational Goals.
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