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Job Details

Patient Scheduling Representative

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Job ID 56553 Job Category Administrative/Clerical Shift Day Employment Type Full-Time Campus Fuquay-Varina Outpatient Center Department WPP Primary Care Administration

About WakeMed:

Position Information:
The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments.  The Patient Scheduling Representative will accurately perform administrative duties required for patient appointment scheduling including managing inbound and outbound communication working work queues selecting correct appointments and entering demographic and insurance information.  As a liaison to patients the community and healthcare professionals this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments.  The Patient Scheduling Representative works in a call center handling in-bound and outbound communication coordinating with clinical staff in the physician practices/outpatient services and completing task-based functions.  The Patient Scheduling Representative works in a high-volume fast-paced metrics-driven environment.

Experience Requirements:
1 Year Customer Service Preferred

Education Required:
High School Diploma or Equivalent  Required

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
M-F 8-5

Weekend Requirements:
No Weekends

Call Requirements:

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Make a Difference at WakeMed

Brittany, RN
Riley, RN
Chris, BSN, RN, CCRN
Tiffany, MA
Donald, President & CEO

At WakeMed Health & Hospitals, we are guided by a simple — yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.

We think it’s pretty simple – we care for our employees and our employees care for the community.

What You Can Expect

At WakeMed Health & Hospitals, our commitment to the health and well-being of our community begins right here at home with the WakeMed family. We think it’s pretty simple — we care for our employees and our employees care for the community.

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WakeMed provides an inclusive work and patient care environment where differences are valued and everyone is respected.

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It doesn’t take long to realize that WakeMed is a unique organization and home to a culture that is unlike any other.

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  • Administrative/Clerical, Fuquay-Varina, North Carolina, United StatesRemove

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