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ServiceNow Administrator (Operations Center) - Full time - Days

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Job ID 41539 Job Category Information Services Shift Day Employment Type Full-Time Campus WakeMed Operations Center (Hawthorne Building) Department Information Services

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the healthandwell-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added valuetothe communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center,Children’sHospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the morethan 300 physiciansemployed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.


Position Information:
The ServiceNow Administrator is responsible for assisting in designing, supporting, developing, configuring, testing, implementing, and maintaining WakeMed's Servicenow environment.  Works closely with business and IS teams to gather input to support ongoing business needs for Servicenow configuration, implementation and support.  Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to Servicenow applications, and contributing to ServiceNow software releases by delivering configuration tasks, performing system testing and features. The ServiceNow Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks. Serves as technical resource that possesses administration capability and is able to design, build, and customize ServiceNow applications and services.

Experience Requirements:
1 Year Information Technology - Information Services And 1 Year Direct Position Experience Preferred

Education Required:
Associate's Degree Information Systems Or  Computer Science Or  Information Technology Required - And Bachelor's Degree  Preferred

Licensure/Certification Requirements:
ServiceNow System Administrator Certification And/Or ITIL V3 Foundation Certification Required - Within 6 Months of Hire

Hours of Work:
M-F 8 - 4:30

Weekend Requirements:
No Weekends

Call Requirements:

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