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Patient Accts Rep, Bilingual - (Raleigh) - Supplemental Rotating

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Job ID 42609 Job Category Administrative/Clerical Shift Rotating Employment Type Supplemental Campus WakeMed Operations Center (Hawthorne Building) Department Patient Engagement

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children’s Hospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that promotes the valuing of differences, respect for people and cooperativeness among our diverse workforce. WakeMed does not discriminate against any employee or applicant in any terms or conditions of employment. All applicants/employees are considered for employment, transfer, promotion or training without regard to race, religion, color, gender, gender identity/expression, genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information:
Patient Account Representatives at WakeMed are often the first encounter with the community and are responsible for enhancing the patient and visitor experience through genuine hospitality, compassion and care.  Assists patients and the health system with appointment scheduling, registration, way-finding, insurance authorization, electronic medical records and other front and back office management. Cross-trained to provide flexible staffing at various locations throughout physician practices, hospitals and our out-patient healthcare system to include Patient Access, ED Registration, Physician Practices, Rehab Patient Access and other similar positions. May work at multiple locations to cover during periods of high volume as well as vacations, vacancies and leaves of absence.  This position requires great customer service skills including eye contact, smile, communication, confidence, courtesy and the ability to empathize with patients seeking health care services.  Other critical skills include ability to multitask, perform accurate data entry, commit to service excellence, work effectively with a team, share in improving operations and take initiative. Individual is orally and in written form fluent in English and Spanish. All duties are performed either in English or Spanish, as required by the clients and departmental needs. Simple translation tasks and interpretation at the basic or intermediate level may be required.

Experience Requirements:
6 Months Customer Service Required - And 1 Year Healthcare And/Or Accounting/Finance - Third Party Payors Required

Education Required:
High School Diploma or Equivalent  Required - And Associate's Degree Business Administration Or  Related Field Preferred

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
As Needed

Weekend Requirements:
As Needed

Call Requirements:

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  • Administrative/Clerical, Raleigh, North Carolina, United StatesRemove

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