Patient Accts Rep, Bilingual - (ED Registration - Raleigh) - Full-time Day/Evening
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children’s Hospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org.
As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.
The Patient Accounts Representative is responsible for providing unsurpassed service while ensuring all necessary actions are taken to identify patients and complete the registration process for patients in an accurate and timely manner. Including the responsibility for obtaining financial and demographic information for maximum reimbursement. Verification of active Medicare, Medicaid and Commercial Insurance coverage. Maintain scanned documentation in the electronic ED chart to include insurance cards, identification cards and other medical record documents. Ensures signatures for General Consent are obtained. Distributes WakeMed's Notice of Privacy Practices, Notice of Patient Rights/Responsibilities and Financial Policy. This position requires an individual that is fluent, both orally and in the written form, in English and Spanish. Employee will perform all the duties of this position either in English or Spanish, as required by the clients and departmental needs. This may require the employee to perform simple translation tasks, and also may require language interpretation at the basic or intermediate level. Performs all duties and assignments promoting the Wake Way and supporting WakeMed's Mission, Vision and Values.
1 Year Customer Service Required
High School Diploma or Equivalent Required - And Associate's Degree Business Administration Preferred
: Days Vary, 11a-11p
: As Needed
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