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Manager, Patient Access - (Raleigh) - Full-time Day

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Job ID 43315 Job Category Accounting/Finance Shift Day Employment Type Full-Time Campus WakeMed Raleigh Campus (New Bern Avenue) Department Patient Access

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children’s Hospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that promotes the valuing of differences, respect for people and cooperativeness among our diverse workforce. WakeMed does not discriminate against any employee or applicant in any terms or conditions of employment. All applicants/employees are considered for employment, transfer, promotion or training without regard to race, religion, color, gender, gender identity/expression, genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information:
The Manager of Patient Access directs to the Director of Patient Access.  Works collaboratively with the Director of Patient Access, the Director of Case Management and the Director of Patient Financial Services to anticipate, integrate and coordinate services that optimize clinical and fiscal outcomes and Revenue Cycle goals.  Plans, monitors, and is accountable for the overall management and delivery of the following services at Raleigh and North Campus: patient registration, heart center registration, ED registration, pre-service collections, and customer service. Ensures pre-service administrative denials are managed, and prevented to maximize financial reimbursement.  Works collaboratively with the Director of Case Management to manage, appeal and prevent both administrative and clinical denials.  Acts as an advocate for the patient, physician and hospital relative to compliance with federal, state and third party regulatory requirements.  Serves as a liaison with the community, physician offices, and payers related to patient access issues.

Experience Requirements:
5 Years Related Position Experience In Healthcare Required - And 2 Years Management Required

Education Required:
Bachelor's Degree  Required - And Master's Degree  Preferred

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
Monday - Friday 8:00am - 5:00pm

Weekend Requirements:
As Needed

Call Requirements:
As Needed

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  • Accounting/Finance, Raleigh, North Carolina, United StatesRemove

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