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Dispatcher, Mobile - (Emergency Communications - Raleigh) - Full-time Evening/Night

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Job ID 32671 Job Category Administrative/Clerical Shift Evening/Night Employment Type Full-Time Campus WakeMed Operations Center (Hawthorne Building) Department Emergency Communications

Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children’s Hospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

The Mobile Dispatcher coordinates emergent and non-emergent requests for patient transportation to/from medical centers and is responsible for the processing, triage, dispatch and coordination of rotor-wing (Air Mobile) and ground ALS, BLS, WC, Neonatal - Pediatric, and Critical Care transports from the Communications Center located in Raleigh, NC. Responds to requests for transport, collects pertinent demographic data, determines and contacts appropriate accepting physician, appropriate transport unit division or agency, obtains bed assignments for transported patients, maintains the transport database utilizing real time data entry, and provides transport crews with all necessary information. Obtains vehicle position reports through duration of each transport and follows aircraft (computer aided and/or manual sectional charts) and initiates emergency action plans in case of incident/accident. Calculates and provides price quotes for non-emergent medical transports. Coordinates patient transportation needs and the appropriate service with physicians, nurses, social workers, critical care clinicians, and clinical administrators.

1 Year Telecommunications And Data Entry And Dispatch - Critical Care Transport Required - And 1 Year Dispatch - Flight Operations Preferred

High School Diploma or Equivalent  Required - And Associate's Degree Related Field Preferred

Emergency Medical Technician - Basic Preferred - And NAACS Certified Flight Coordinator Required - Within 1 Year of Hire

: 6:45pm - 6:45am
: Every Other
: Yes

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  • Administrative/Clerical, Raleigh, North Carolina, United StatesRemove

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